BUYING YOUR HOME

 

The first step in the home buying process is to meet with an experienced real estate professional. Schedule a meeting with Kim today!

Meet with Kim to get started on finding your perfect home! You will discuss the home buying process along with your needs and desires in a home.
BUYER'S MEETING
1 hr
Free

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THE HOME BUYING PROCESS

When will I receive my purchase?

*Due to COVID-19, all processing and shipping may be delayed Your purchase will ship 1-2 business days after the order is placed. Shipping is standard ground shipping (5-7 days), unless otherwise requested. The O'Neill is open Monday - Friday from 9am - 5pm (excluding holidays and company dark weeks). *Gene's General Store is not currently able to ship internationally.



Am I able to return or exchange my purchase?

All sales are final. We only accept returns for exchange if items are damaged in transit.

Damaged Items:
To be eligible for an exchange of a damaged item, you must first email us within 7 days of receiving your items at genesgeneralstore@theoneill.org to alert us of the damage, then return the damaged item to us. Upon receipt of the damaged item we will ship out a replacement, if available. If a replacement is not available we will refund the price of your item.

Non-returnable items:
Worn or washed garments.

Shipping:
To return your product, you should contact us prior to shipping the item. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Lost or Stolen Packages:
Gene's General Store is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order.



What if you are 'out-of-stock' of the items I would like?

If the item you wish to purchase is currently 'out-of-stock' please email genesgeneralstore@theoneill.org with your request and we will let you know when you could expect it.



How can I save 20% on my purchase?

Become a member (starting at $50) to recieve special pricing on all Gene's General Store purchases while supporting the Eugene O'Neill Theater Center.